7h77 Privacy Policy

1 Information We Collect

7h77 collects various types of information to provide its services, manage accounts, process transactions, and ensure security. The categories of information collected are described below:

1.1 Registration and Identity Information

• Full name (in both Bengali and English)
• Date of birth (for age verification — for those aged 21 and above only)
• Email address and primary contact information
• National ID or passport number (for KYC process)
• Residential address

1.2 Financial Transaction Information

• bKash, Nagad, Rocket, or Upay account numbers (partially masked)
• Deposit and withdrawal history
• Transaction dates, amounts, and reference numbers
• Last four digits of Visa or Mastercard where applicable

1.3 Technical and Usage Information

• IP address and approximate location
• Device type, operating system, and browser version
• Cookies and session data
• Page views, click stream, and records of time spent on the platform
• Game activity logs (bet amounts, outcomes, and duration)

1.4 Communication Information

• Live chat records and email correspondence
• Content of customer support tickets
• Information provided in surveys or feedback forms sent by us

2 How We Collect Information

7h77 collects your information in the following ways:

2.1 Direct Collection

You provide information directly when you open an account on our platform, update your profile, make a deposit or withdrawal, or contact our support team.

2.2 Automated Collection

Our servers, cookies, pixel tags, and analytics tools automatically collect technical information. This information is used to improve platform performance and for security monitoring.

2.3 Third-Party Sources

For identity verification and fraud prevention purposes, we may receive information from trusted third-party KYC service providers. These third parties follow their own privacy standards.

3 Purpose of Using Information

7h77 uses the information collected for the following lawful purposes:

4 Cookie Policy

7h77 uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that improve the functionality of our platform.

4.1 Essential Cookies

These cookies are necessary for the website to operate. They are used to maintain login sessions, manage security tokens, and store information about your game session. Disabling these cookies will prevent the platform from working properly.

4.2 Functional Cookies

These cookies are used to remember your preferred language, display settings, and customized experience.

4.3 Analytics Cookies

Analytics cookies are collected to understand how users use our platform. This information is in aggregate form and does not identify any individual.

You can control or delete cookies from your browser settings. However, disabling essential cookies may limit some features of the platform.

5 Disclosure and Sharing of Information

7h77 does not sell or rent your personal information. However, information may be shared with third parties in the following limited circumstances:

5.1 Service Providers

Necessary information may be shared with our trusted partners for payment processing (bKash, Nagad, Rocket, Upay), KYC verification, technology infrastructure, and customer support management. These providers may only use the information for specified purposes and are bound by strict confidentiality agreements.

5.2 Legal Obligations

We may be required to disclose information in response to applicable law, a court order, or a valid request from a government authority. In such cases, we will only provide the information legally required.

5.3 Fraud and Abuse Prevention

If money laundering, fraud, or other illegal activity is suspected, the relevant authorities may be informed.

5.4 Business Transfer

In the event of a company merger, acquisition, or asset transfer, user information may be transferred. We will notify users in advance in such cases.

6 Data Protection and Security Measures

7h77 uses industry-standard security technology to protect your information:

• SSL Encryption: All data transfers are protected by 256-bit SSL encryption, which prevents eavesdropping on data between users and our servers.
• Data Encryption: Stored sensitive information (passwords, payment details) is encrypted using strong encryption algorithms.
• Access Control: Only authorised staff can access user data, and every access is logged.
• Firewall and Intrusion Detection: Active firewalls and a real-time intrusion detection system keep our infrastructure secure.
• Regular Security Audits: We conduct regular security assessments and quickly address any vulnerabilities identified.
• Two-Factor Authentication: Two-factor authentication (2FA) is offered to protect accounts.

Please note that complete security of data transmission over the internet can never be fully guaranteed. We take all reasonable steps, but the responsibility of keeping your account password secure also lies with you.

7 Data Retention Period

7h77 retains information according to the following policy:

• Active Accounts: All information is retained while the account remains active.
• Closed Accounts: Even after an account is closed, financial transaction and KYC records are kept for a defined period as required by law.
• Technical Logs: Server logs and session data are generally kept for a short period.
• Marketing Consent: If you withdraw your subscription, marketing information is deleted immediately.

After the defined period, information is securely deleted or anonymised.

8 Your Rights

As a user of 7h77, you have the following rights over your own information:

8.1 Right of Access

You may request to know what information we hold about you. We will respond within 30 business days upon verified identity.

8.2 Right to Rectification

If any of your information is incorrect, you may request a correction. Some information can be updated directly from your profile settings.

8.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, some information may not be possible to delete due to legal obligations.

8.4 Right to Object to Processing

You may object to the use of your information for marketing purposes. It is possible to unsubscribe from marketing communications at any time.

8.5 Right to Data Portability

You may request a structured, readable copy of your account data.

To exercise these rights, contact us by email at: [email protected]. We will process your request after verifying your identity.

9 Protection of Minors

7h77 strictly does not provide services to persons under the age of 21. Our platform is operated for adults only. Age verification is mandatory at registration and we actively prevent access by minors.

If we learn that a minor has provided information, that information will be deleted immediately and the associated account will be closed. If parents suspect their child is using our platform, please inform us immediately.

10 Third-Party Links and Services

Our platform may contain content from third-party game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, PG Soft, and JILI. These providers follow their own privacy policies.

The 7h77 privacy policy applies only to our platform. We are not responsible for the privacy practices of third-party services.

11 Policy Changes and Updates

7h77 may update this privacy policy from time to time. If changes are made:

• The update date on this page will be changed.
• For significant changes, registered users will be notified by email.
• Continued use of the platform after any update will be considered acceptance of the new policy.

You are advised to review this page regularly.

12 Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact our dedicated privacy team:

We respect your privacy and take every request seriously. For more information, visit our FAQ page or read About Us.